A WhatsApp chatbot for business that also answers the phone and your website

Alexander Krastev · 2026-10-19

Customers write on WhatsApp, call the landline and type into the chat on your website — and expect the same answer everywhere. Three separate bots give three different answers. One assistant behind all three does not.

One assistant, many channels

An AIK Assistant is one saved set of instructions — what it knows, how it speaks, what it may do — reachable through:

Change its instructions once and every channel answers the new way.

It says what it is

Under the EU AI Act a customer must know they are talking to an AI. AIK does not leave this to the assistant's instructions: calls open with the disclosure and every written message carries "(AI assistant)". It is in the code, so no persona can be told to hide it.

In your customers' languages

Bulgarian and English, for voice and text. Voice can run on free, self-hosted speech engines or on paid cloud ones, chosen separately for listening and speaking.

What it can do, not just say

An assistant can be given tools: search your own documents, look up a record in your database, read the mailbox, collect a request and pass it to a person. Anything that acts — sending, writing, booking — follows the same approval rules as every other AIK agent.

Where it costs

You pay your phone or WhatsApp provider for the messages and minutes, and the AI model you chose for the answers. AIK shows the cost of every conversation.

More: AI phone assistant · website chatbot without code.

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